Privacy Policy

Last Updated: July 30, 2026

Sketchora is an online retail store operated by STOREVIA LIMITED.

This Privacy Policy describes how Sketchora, STOREVIA LIMITED, and service providers acting on our behalf collect, use, disclose, retain, and otherwise process personal information when you:

• Visit or use sketchora.us
• Create or use a customer account
• View, add to cart, or purchase a product
• Request a return, refund, exchange, or cancellation
• Subscribe to marketing communications
• Submit a product review or other content
• Contact customer support
• Otherwise interact with our website, products, or services

For purposes of this Privacy Policy, the website, online store, products, customer-support functions, and related services are collectively referred to as the “Services.”

Sketchora is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

Depending on the processing activity, STOREVIA LIMITED may act as the business, controller, or organization responsible for determining how personal information is used. Shopify and other service providers may process information on our behalf or for their own purposes, as further described below.

If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, disclosure, or processing of personal information, this Privacy Policy will govern that privacy-related issue.

Please read this Privacy Policy carefully.

By accessing or using the Services, you acknowledge that you have reviewed this Privacy Policy. Where applicable law requires consent, we will request consent separately rather than relying solely on your use of the website.

Nothing in this Privacy Policy is intended to restrict any privacy right that cannot lawfully be restricted or waived.

1. Personal Information

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Depending on applicable law, similar terms may include:

• Personal data
• Personally identifiable information
• Customer data
• Consumer information

Personal information does not generally include information that has been lawfully anonymized, aggregated, or de-identified so that it cannot reasonably be linked to an identifiable individual.

2. Personal Information We Collect

The categories of personal information we collect depend on how you interact with Sketchora, where you live, the products and features you use, and the services enabled on our website.

We may collect the categories described below.

Contact Information

This may include:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Country
• State, province, or region
• Postal or ZIP code
• Recipient information
• Other contact details you provide

Account Information

If customer accounts are available, we may collect:

• Username
• Account identifier
• Password or encrypted account credentials
• Saved addresses
• Communication preferences
• Language preferences
• Privacy preferences
• Wishlist information
• Account settings
• Account activity

We may not have direct access to a readable version of your password when authentication is handled by Shopify or another service provider.

Order and Transaction Information

This may include:

• Products viewed
• Products added to a shopping cart
• Products added to a wishlist
• Products purchased
• Order number
• Order date
• Order value
• Product variations
• Discount codes
• Shipping method
• Fulfillment status
• Tracking information
• Payment status
• Returns
• Refunds
• Exchanges
• Cancellations
• Past transactions
• Customer service resolutions
• Gift messages or order notes

Payment and Financial Information

Depending on the payment method used, payment information may include:

• Payment card information
• Card type
• Billing address
• Payment account details
• Payment authorization
• Payment confirmation
• Transaction identifier
• Refund information
• Fraud-screening results

Payment information is generally processed by Shopify, Shopify Payments, PayPal, card networks, banks, digital wallet providers, or other payment processors.

Sketchora may not directly receive or store complete payment card numbers or security codes when payment is processed by an independent payment provider.

Communications

When you communicate with us, we may collect:

• Email messages
• Customer-support inquiries
• Telephone or voicemail information
• Return and refund requests
• Product questions
• Complaints
• Survey responses
• Review submissions
• Photographs or videos
• Shipping or damage evidence
• Social media communications
• Other information included in your message

Please do not send unnecessary sensitive personal information through ordinary email or other unsecured communication channels.

Device and Technical Information

This may include:

• IP address
• Browser type
• Browser version
• Device type
• Device identifiers
• Operating system
• Internet service provider
• Network connection information
• Screen resolution
• Language settings
• Time zone
• Cookie identifiers
• Advertising identifiers
• Approximate location derived from an IP address
• Error and diagnostic information

Website Usage Information

This may include information about:

• Pages viewed
• Products viewed
• Search terms
• Links clicked
• Referring website
• Date and time of access
• Time spent on pages
• Navigation through the website
• Shopping cart activity
• Checkout activity
• Marketing interactions
• Advertisement interactions
• Email opens and clicks
• Customer account activity
• Website errors
• General interaction with the Services

Marketing and Preference Information

This may include:

• Email subscription status
• Marketing consent
• Cookie choices
• Advertising preferences
• Product interests
• Purchase preferences
• Saved products
• Communication preferences
• Responses to promotions
• Privacy opt-out selections

Fraud Prevention and Security Information

This may include:

• IP address
• Device identifiers
• Transaction patterns
• Payment risk indicators
• Address verification results
• Account login activity
• Suspected fraudulent activity
• Chargeback information
• Security logs
• Identity or transaction verification information
• Information provided by payment and fraud-prevention providers

User-Generated Content

When website features permit submissions, we may collect:

• Product reviews
• Ratings
• Questions
• Comments
• Photographs
• Videos
• Artwork images
• Social media content
• Other materials voluntarily submitted by you

Content submitted for public display may be visible to other users and should not contain information you do not want made public.

Inferences

Where permitted by applicable law, we may draw limited inferences from information such as:

• Products viewed
• Purchase history
• Shopping cart activity
• Website interactions
• General product interests

These inferences may be used to personalize the shopping experience, understand customer interests, recommend products, or measure marketing performance.

3. Sensitive Personal Information

Sketchora generally does not seek to collect sensitive personal information beyond what is reasonably necessary to process orders, prevent fraud, comply with law, and operate the Services.

Depending on applicable law, sensitive personal information may include:

• Government identification numbers
• Complete payment credentials
• Precise geolocation
• Account login credentials
• Health information
• Biometric information
• Racial or ethnic origin
• Religious or philosophical beliefs
• Sexual orientation
• Contents of private communications
• Information concerning children

Please do not provide sensitive personal information unless it is reasonably necessary for a specific request.

We may use sensitive personal information for permitted purposes such as:

• Processing payments
• Securing accounts
• Preventing fraud
• Verifying transactions
• Providing requested customer support
• Complying with legal obligations
• Establishing or defending legal claims

Where applicable law provides a right to limit certain uses or disclosures of sensitive personal information, you may submit a request using the contact information below.

4. Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

For example, when you:

• Place an order
• Create an account
• Contact customer support
• Subscribe to marketing
• Submit a review
• Request a refund
• Complete a survey
• Exercise a privacy right
• Otherwise provide information to us

Automatically Through the Services

Information may be collected automatically when you access or use the website through:

• Cookies
• Pixels
• Tags
• Local storage
• Analytics tools
• Advertising technologies
• Server logs
• Fraud-prevention technologies
• Similar technologies

From Shopify

Because our store is powered by Shopify, Shopify may provide or make available information necessary to:

• Operate the online store
• Process checkout
• Manage orders
• Process payments
• Maintain customer accounts
• Provide analytics
• Detect fraud
• Support privacy preferences
• Enable other Shopify services

From Service Providers

We may receive information from providers that assist with:

• Payment processing
• Order fulfillment
• Shipping
• Customer support
• Website hosting
• Analytics
• Advertising
• Email delivery
• Fraud prevention
• Security
• Review management
• Returns
• Accounting
• Legal compliance

From Business and Marketing Partners

Where permitted by law, we may receive information from:

• Advertising platforms
• Analytics partners
• Social media platforms
• Affiliate partners
• Referral partners
• Joint marketing partners

From Publicly Available Sources

In limited circumstances, we may obtain information from publicly available sources when reasonably necessary to:

• Prevent fraud
• Investigate abuse
• Protect legal rights
• Verify business communications
• Comply with law

5. How We Use Personal Information

We may use personal information for the purposes described below.

Providing and Fulfilling the Services

We may use personal information to:

• Operate our website
• Display products
• Process orders
• Process payments
• Confirm transactions
• Arrange fulfillment
• Arrange shipping
• Provide tracking information
• Deliver products
• Process returns
• Process refunds
• Process exchanges
• Handle cancellations
• Manage customer accounts
• Remember saved items
• Provide customer support
• Respond to product questions
• Provide requested services

Personalizing and Improving the Services

We may use information to:

• Remember preferences
• Recommend relevant products
• Customize website content
• Understand customer interests
• Analyze website performance
• Improve navigation
• Improve product selection
• Diagnose technical problems
• Develop new features
• Evaluate store performance

Communicating With You

We may use personal information to send:

• Order confirmations
• Payment notices
• Shipping confirmations
• Tracking updates
• Delivery notices
• Address verification requests
• Product availability notices
• Delay notices
• Cancellation notices
• Refund confirmations
• Account notices
• Security notices
• Customer-support responses
• Policy updates where required

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails
• Present advertisements
• Measure advertising performance
• Create or measure advertising audiences
• Recommend products
• Remind you about products left in a cart
• Understand whether advertisements resulted in visits or purchases
• Personalize marketing based on interests or website activity

Where consent is required, we will seek consent before using information for the applicable marketing or advertising activity.

You may opt out of promotional email communications using the unsubscribe link contained in the email.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts
• Verify transactions
• Detect suspicious activity
• Prevent payment fraud
• Prevent account misuse
• Protect our customers
• Protect the website
• Investigate security incidents
• Enforce our policies
• Reduce chargeback and return fraud
• Comply with payment provider requirements

Legal and Regulatory Purposes

We may use information to:

• Comply with applicable laws
• Maintain tax and accounting records
• Respond to lawful legal process
• Cooperate with government authorities
• Respond to court orders
• Establish or defend legal claims
• Investigate policy violations
• Enforce contractual rights
• Protect the safety, property, and rights of Sketchora, customers, or others
• Conduct compliance reviews

Business Operations

We may use personal information to:

• Maintain business records
• Conduct audits
• Manage suppliers
• Evaluate service providers
• Perform accounting
• Manage insurance matters
• Plan business operations
• Complete a merger, acquisition, financing, restructuring, or sale of assets
• Obtain professional legal, accounting, or technical advice

6. Legal Bases for Processing

Where laws such as the European Union or United Kingdom data protection laws require a legal basis, we may process personal information based on one or more of the following.

Performance of a Contract

Processing may be necessary to:

• Accept and fulfill an order
• Process payment
• Deliver products
• Manage returns
• Provide customer support
• Administer customer accounts
• Perform our obligations to you

Legitimate Interests

We may process information where reasonably necessary for legitimate business interests, including:

• Operating and improving the website
• Preventing fraud
• Protecting systems
• Understanding website use
• Providing relevant product recommendations
• Maintaining business records
• Establishing or defending legal claims

We consider the potential effect on your rights before relying on legitimate interests.

Consent

We may rely on consent for activities such as:

• Certain marketing communications
• Non-essential cookies
• Certain personalized advertising
• Processing that applicable law specifically requires to be based on consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully occurred before withdrawal.

Legal Obligation

We may process information to comply with:

• Tax laws
• Accounting requirements
• Consumer protection requirements
• Court orders
• Lawful government requests
• Product safety obligations
• Other applicable legal requirements

Protection of Rights and Safety

In limited circumstances, processing may be necessary to protect the vital interests, safety, rights, or property of an individual or another person.

7. Cookies and Similar Technologies

We and our partners, including Shopify, may use cookies and similar technologies to operate, secure, analyze, and personalize the Services.

These technologies may include:

• Browser cookies
• Pixels
• Tags
• Local storage
• Software development tools
• Device identifiers
• Similar tracking technologies

Cookies may be categorized as follows.

Strictly Necessary Cookies

These cookies may be required for:

• Shopping cart operation
• Checkout
• Payment processing
• Account login
• Website security
• Fraud prevention
• Privacy preference storage
• Network management

The website may not function properly without these cookies.

Functional Cookies

These cookies may help remember:

• Language
• Region
• Account preferences
• Saved settings
• Website customization

Analytics Cookies

These cookies may help us understand:

• Visitor numbers
• Pages viewed
• Website navigation
• Product popularity
• Website errors
• General website performance

Advertising Cookies

These cookies may be used to:

• Measure advertisements
• Limit repeated advertisements
• Understand marketing performance
• Build or measure audiences
• Present more relevant advertising
• Associate activity across websites or services where permitted

Where required by law, non-essential cookies will not be used until the appropriate consent has been obtained.

8. Managing Cookies

Depending on your location and the website functionality available, you may manage cookies using:

• Our website cookie banner
• Our privacy preferences tool
• Your browser settings
• Your device settings
• A recognized universal opt-out mechanism
• Settings offered by advertising platforms

Blocking or deleting cookies may affect:

• Shopping cart functionality
• Account access
• Checkout
• Saved preferences
• Website personalization
• Fraud-prevention functions

Strictly necessary cookies may continue to operate where permitted by law.

Cookie preferences may apply only to the browser and device used to make the selection. You may need to repeat your selection when you:

• Use another device
• Use another browser
• Clear cookies
• Use private browsing
• Reset browser settings

9. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, subject to applicable law and this Privacy Policy.

Shopify

We disclose and transmit information to Shopify to operate and improve the Services.

Shopify may process information concerning:

• Website access
• Customer accounts
• Browsing activity
• Product views
• Shopping cart activity
• Orders
• Payments
• Shipping
• Customer preferences
• Privacy choices
• Interactions with Shopify services

Shopify’s processing is further described in its own privacy policies.

Payment Providers

Information may be disclosed to:

• Shopify Payments
• Payment processors
• Banks
• Card networks
• Digital wallet providers
• Fraud-prevention providers

These parties process payment, conduct authorization, prevent fraud, and provide related financial services.

Fulfillment and Shipping Providers

We may provide information such as your name, address, telephone number, email address, order details, and customs information to:

• Suppliers
• Warehouses
• Manufacturers
• Fulfillment providers
• Shipping carriers
• Postal services
• Customs brokers
• Local delivery companies

This information is used to prepare, ship, track, deliver, return, or investigate an order.

Technology and Operational Providers

We may disclose information to providers that assist with:

• Hosting
• Cloud storage
• Information technology
• Website applications
• Analytics
• Customer support
• Email delivery
• Review management
• Security
• Fraud prevention
• Accounting
• Returns
• Data management

Advertising and Marketing Partners

Where permitted by law, we may disclose or make available certain information to:

• Advertising platforms
• Social media companies
• Analytics providers
• Marketing partners
• Affiliate partners

This information may be used to measure campaigns, understand customer interactions, or present advertising.

Certain disclosures involving cookies, device identifiers, website activity, or advertising partners may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws, even when no money is exchanged.

Where applicable, you may opt out as described in our Your Privacy Choices page.

Professional Advisers

We may disclose information to:

• Lawyers
• Accountants
• Auditors
• Insurers
• Tax advisers
• Consultants

Such disclosure may occur when reasonably necessary to obtain professional services, comply with law, or protect legal rights.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with law
• Respond to a subpoena or court order
• Respond to a lawful government request
• Investigate fraud
• Protect public safety
• Enforce our policies
• Protect our legal rights
• Protect the rights or safety of customers or others

Business Transactions

Personal information may be disclosed in connection with:

• A merger
• Acquisition
• Financing
• Reorganization
• Bankruptcy
• Sale of assets
• Transfer of the Sketchora business

Any recipient will be subject to applicable privacy requirements concerning the information received.

With Your Direction or Consent

We may disclose information when you:

• Direct us to do so
• Request integration with a third-party service
• Use a social media login or widget
• Consent to a particular disclosure

10. Sale, Sharing, and Targeted Advertising

Sketchora does not ordinarily sell personal information in exchange for money.

However, certain privacy laws define “sale” or “sharing” broadly enough to include the disclosure of identifiers or website activity to advertising and analytics providers.

Depending on the technologies enabled on our website, the following categories may be disclosed for advertising or analytics:

• Device identifiers
• Cookie identifiers
• IP address
• Approximate location
• Website activity
• Products viewed
• Shopping cart activity
• Purchase activity
• Advertising interactions

Depending on where you live, you may have the right to opt out of:

• Sale of personal information
• Sharing for cross-context behavioral advertising
• Processing for targeted advertising

Privacy choices can be submitted through available website controls or by contacting us as described below.

11. Global Privacy Control

Where required by applicable law and technically supported, we will treat a recognized Global Privacy Control signal as a request to opt out of covered sale, sharing, or targeted advertising activities for the browser and device transmitting the signal.

If the device or browser can reasonably be associated with a customer account, the request may also be applied to that account where applicable law requires it.

Other “Do Not Track” signals may not be recognized unless applicable law requires recognition.

More information about opt-out rights is provided in our Your Privacy Choices page.

12. Relationship With Shopify

Our online store is hosted and powered by Shopify.

Information submitted to or collected through the Services may be transmitted to and processed by Shopify and other service providers located in countries other than your country of residence.

Shopify processes information to:

• Provide the ecommerce platform
• Operate checkout
• Process or support payment services
• Maintain security
• Detect fraud
• Provide customer accounts
• Improve Shopify services
• Provide analytics
• Support privacy preferences
• Enable other Shopify features

Depending on the Shopify settings and services enabled for our store, Shopify may use information from your interactions with Sketchora, other merchants, and Shopify to provide enhanced services, personalization, analytics, advertising measurement, fraud prevention, or other Shopify features.

In some circumstances, Shopify acts as a processor or service provider on our behalf. In other circumstances, Shopify may determine certain purposes and methods of processing and may be independently responsible for that processing.

To learn more, review the Shopify Consumer Privacy Policy and Shopify’s privacy controls.

Important Shopify link requirement: In the Shopify page editor, link the words “Shopify Consumer Privacy Policy” above to Shopify’s official Consumer Privacy Policy and link “Shopify’s privacy controls” to Shopify’s official Privacy Portal.

13. Shopify Network Intelligence and Enhanced Services

If Shopify Network Intelligence or related enhanced services are enabled for Sketchora, Shopify may process data from your interactions with:

• Sketchora
• Other Shopify merchants
• Shopify
• Shopify consumer services

This processing may support:

• Product personalization
• Analytics
• Advertising measurement
• Fraud prevention
• Customer insights
• Other Shopify enhanced services

Information may be shared with Shopify and relevant service providers in other countries to provide these services.

Your rights concerning processing conducted independently by Shopify may need to be exercised directly through Shopify’s privacy controls.

The available processing and controls may depend on:

• The Shopify services enabled
• Your location
• Whether you use a Shopify account
• Your browser or device
• Your privacy settings

14. Third-Party Websites and Services

The Services may contain links to websites, platforms, payment services, social networks, carriers, or other services operated by independent third parties.

We do not control the privacy, security, availability, or content of independent third-party services.

Before providing information to a third party, review that party’s:

• Privacy policy
• Cookie policy
• Security practices
• Terms of service

Our inclusion of a link does not necessarily mean that Sketchora endorses, sponsors, controls, or is affiliated with the third party.

Information posted in public or semi-public areas, including product reviews or social media pages, may be visible and reused by other people.

15. Marketing Communications

Where permitted by law, we may send promotional communications concerning:

• Products
• Discounts
• New arrivals
• Store updates
• Abandoned carts
• Related offers

You may opt out of promotional email communications by using the unsubscribe link contained in the message.

You may also contact:

jointopswarksuck@gmail.com

Opting out of promotional communications does not prevent us from sending non-promotional communications relating to:

• Orders
• Payments
• Shipping
• Delivery
• Returns
• Refunds
• Customer support
• Security
• Account administration
• Legally required notices

We may retain limited suppression-list information to remember and honor your opt-out request.

16. SMS and Telephone Communications

Sketchora will send promotional text messages only when the necessary consent has been obtained.

Consent to marketing text messages is not a condition of purchasing a product unless expressly permitted by law.

Message and data rates may apply.

Where SMS marketing is offered, instructions for opting out will be provided in the applicable message or sign-up disclosure.

Telephone numbers may also be used for:

• Delivery coordination
• Address verification
• Fraud prevention
• Customer-support responses
• Order-related communications

We will not use telephone numbers for promotional calls or texts where prohibited or where the required consent has not been obtained.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders
• Managing customer accounts
• Providing support
• Processing returns or refunds
• Maintaining tax and accounting records
• Preventing fraud
• Handling chargebacks
• Resolving disputes
• Enforcing agreements
• Complying with law
• Establishing or defending legal claims
• Remembering privacy preferences

Retention periods may vary based on:

• The type of information
• The nature of the transaction
• Legal obligations
• Accounting requirements
• Tax requirements
• Contractual obligations
• Fraud risk
• Dispute status
• Applicable limitation periods

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to legal and operational requirements.

Backup copies may remain for a limited period until overwritten or deleted through ordinary system processes.

18. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

Depending on the information and systems involved, these measures may include:

• Access restrictions
• Account authentication
• Encrypted transmission
• Payment processor security
• Fraud detection
• Service provider controls
• System monitoring
• Internal access management
• Data minimization
• Record-retention practices

No security system, online transmission method, or storage system is completely secure.

We therefore cannot guarantee absolute security.

You can help protect your information by:

• Using a strong and unique password
• Keeping account credentials confidential
• Signing out on shared devices
• Avoiding sensitive information in ordinary email
• Contacting us promptly about suspected unauthorized account use

If we become aware of a qualifying personal data breach, we will take steps required by applicable law, which may include investigating, containing the incident, and notifying affected individuals or authorities.

19. International Transfers

Sketchora is operated by STOREVIA LIMITED in Hong Kong and uses Shopify and other service providers that may operate internationally.

Your personal information may therefore be transferred to, stored in, or processed in countries other than the country in which you live.

Those countries may have privacy laws that differ from the laws in your jurisdiction.

Where required by applicable law, international transfers may rely on safeguards such as:

• Adequacy decisions
• Standard Contractual Clauses
• United Kingdom international data transfer mechanisms
• Binding corporate rules
• Contractual protections
• Consent where legally appropriate
• Another legally recognized transfer mechanism

International service providers may also be required to process information in response to lawful requests from authorities in the countries where they operate.

20. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental authorization.

Some products sold by Sketchora may be suitable for children, but purchases and customer accounts should be managed by a parent, guardian, teacher, or other authorized adult.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising without the affirmative authorization required by applicable law.

If you believe that a child has provided personal information without appropriate authorization, contact:

jointopswarksuck@gmail.com

Use the subject line:

Child Privacy Request

We may request information reasonably necessary to verify the requester’s authority and locate the relevant information.

21. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights.

Right to Access or Know

You may have the right to request:

• Confirmation that we process your information
• Categories of information collected
• Specific pieces of information
• Sources of information
• Purposes of processing
• Categories of recipients
• Information about sale or sharing

Right to Delete

You may have the right to request deletion of certain personal information.

We may retain information where permitted or required for purposes such as:

• Completing transactions
• Maintaining tax records
• Preventing fraud
• Processing chargebacks
• Protecting security
• Complying with law
• Establishing or defending legal claims
• Remembering marketing or privacy opt-outs

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable and reasonably usable format.

Right to Opt Out

You may have the right to opt out of:

• Sale of personal information
• Sharing for cross-context behavioral advertising
• Targeted advertising
• Certain profiling activities

Right to Limit Sensitive Information

Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent.

Withdrawal does not affect processing that was lawful before the consent was withdrawn.

Right to Object or Restrict Processing

Depending on your jurisdiction, you may have the right to:

• Object to processing based on legitimate interests
• Object to direct marketing
• Request restriction of processing in certain circumstances

Right to Appeal

Residents of certain jurisdictions may have the right to appeal a decision concerning a privacy request.

Right to Lodge a Complaint

You may have the right to submit a complaint to the privacy or data protection authority in your place of residence.

22. Exercising Your Privacy Rights

You may submit a privacy request through an available website privacy control or by contacting:

Email: jointopswarksuck@gmail.com

Phone: +1 (936) 260-5549

Use one of the following subject lines where applicable:

• Privacy Access Request
• Privacy Deletion Request
• Privacy Correction Request
• Privacy Choices Request
• Limit Sensitive Personal Information
• Privacy Request Appeal

Please include:

• Your full name
• Your email address
• Your state or country of residence
• The nature of your request
• Your order number or account information where relevant
• Information reasonably necessary to identify the relevant records

You are not required to create an account solely to submit a privacy request.

23. Verification of Privacy Requests

We may need to verify your identity before completing certain requests.

Verification helps prevent unauthorized access, correction, or deletion of personal information.

Depending on the nature and sensitivity of the request, we may ask you to confirm information reasonably associated with:

• Your account
• Your order
• Your contact details
• Your previous interaction with us

We will not request more information than is reasonably necessary for verification.

If we cannot reasonably verify your identity or authority, we may deny or limit the request as permitted by applicable law.

Opt-out requests may be processed without full identity verification where applicable law requires this, although limited information may be needed to identify the relevant browser, device, account, or data.

24. Authorized Agents

Where permitted by applicable law, you may appoint an authorized agent to submit a privacy request on your behalf.

We may require:

• Written authorization
• Proof of the agent’s authority
• Confirmation directly from you
• Verification of your identity
• A valid power of attorney where applicable

We will not require unnecessary information solely because you use an authorized agent.

25. Response Timing

We will respond to privacy requests within the period required by applicable law.

The response period may depend on:

• Your jurisdiction
• The type of request
• Verification requirements
• Complexity
• The number of requests received

Where legally permitted and reasonably necessary, we may extend the response period.

When required, we will notify you of the extension and explain the reason.

26. Requests We May Deny or Limit

We may deny or limit a privacy request where permitted by law, including when:

• Identity cannot be reasonably verified
• Authority cannot be verified
• The request is fraudulent
• The request concerns another person
• Disclosure would create a security risk
• Information is protected by legal privilege
• Retention is legally required
• The request is manifestly unfounded, excessive, or repetitive
• Fulfilling the request would violate another person’s rights
• An applicable legal exception applies

Where required by law, we will explain the reason and provide information about any available appeal process.

27. Non-Discrimination

We will not unlawfully discriminate against you because you exercised a privacy right.

Exercising a privacy right will not, by itself, result in:

• Denial of lawful goods or services
• Unlawful price differences
• Unlawful reduction in product quality
• Retaliation
• Removal of legally protected benefits

Some personalized website features may operate differently when information necessary to provide those features is unavailable.

28. Appeals and Complaints

If you disagree with our response to a privacy request, you may submit an appeal by emailing:

jointopswarksuck@gmail.com

Use the subject line:

Privacy Request Appeal

Include:

• A copy or description of your original request
• The date of the request
• Our response, if available
• The reason you believe the decision should be reconsidered

Depending on where you live, you may also have the right to submit a complaint to your local data protection or privacy authority.

29. Additional Information for United States Residents

Residents of certain U.S. states may have privacy rights under state consumer privacy laws.

Depending on the applicable law and our processing activities, these rights may include:

• Access
• Deletion
• Correction
• Data portability
• Opt-out of sale
• Opt-out of sharing
• Opt-out of targeted advertising
• Limits on certain sensitive information
• Opt-out of certain profiling
• Appeal of a denied request
• Non-discrimination

For purposes of certain U.S. laws, categories of personal information collected during the preceding 12 months may include:

• Identifiers
• Customer record information
• Commercial information
• Internet or electronic network activity
• Approximate geolocation
• Audio or communication information
• Professional information when voluntarily provided
• Inferences
• Sensitive personal information used for permitted purposes

These categories may be collected from the sources, used for the purposes, and disclosed to the recipients described in this Privacy Policy.

We do not ordinarily sell personal information for monetary payment.

Certain advertising and analytics disclosures may nevertheless be treated as sale or sharing under applicable state law.

30. Additional Information for EEA, United Kingdom, and Switzerland Residents

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights concerning:

• Access
• Correction
• Deletion
• Restriction
• Objection
• Portability
• Withdrawal of consent
• Automated decision-making
• Complaints to a supervisory authority

For store-related processing, STOREVIA LIMITED is generally the controller of personal information unless another party independently determines the applicable processing purposes and methods.

We may transfer personal information outside your jurisdiction as described in the International Transfers section.

Where required, we rely on an appropriate legal basis and recognized transfer safeguard.

You may object at any time to processing for direct marketing purposes.

31. Automated Decision-Making and Profiling

We and our service providers may use automated tools to:

• Detect fraud
• Assess transaction risk
• Protect accounts
• Recommend products
• Personalize website content
• Measure advertising
• Identify suspicious activity

These tools may analyze information such as:

• Device information
• IP address
• Transaction history
• Order value
• Address information
• Account activity
• Website interactions

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects unless permitted by applicable law and accompanied by required safeguards.

Where applicable law provides rights concerning automated decision-making, you may contact us using the information below.

32. Financial Incentives and Loyalty Programs

If Sketchora introduces a loyalty program, rewards program, discount program, or financial incentive involving personal information, we will provide any additional notice, valuation information, and consent process required by applicable law.

Participation will be voluntary.

You may withdraw from an applicable program subject to its disclosed terms.

At present, ordinary discounts or promotional codes do not necessarily constitute a financial incentive program involving personal information.

33. De-Identified and Aggregated Information

We may create or use aggregated or de-identified information for:

• Analytics
• Business planning
• Security
• Product selection
• Website improvement
• Marketing measurement
• Research

Where required by law, we will take reasonable measures to prevent de-identified information from being associated with an identifiable individual and will not attempt to re-identify it except where legally permitted for verification or security purposes.

34. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Store operations
• Products
• Shopify services
• Website technologies
• Service providers
• Advertising practices
• Legal requirements
• Regulatory guidance

When changes are made, we will update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

The version of the policy displayed when information is collected will generally apply to that processing, subject to lawful updates and ongoing legal obligations.

35. Contact Information

For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact:

Store Name: Sketchora

Legal Business Name: STOREVIA LIMITED

Business Type: Online Retail Store

Main Category: Art Supplies and Related Accessories

Website: sketchora.us

Email: jointopswarksuck@gmail.com

Phone: +1 (936) 260-5549

Registered Business Address:

Unit 809, 8/F Brill Plaza
84 To Kwa Wan Rd
To Kwa Wan
Hong Kong

For the fastest response, send privacy requests by email and use the appropriate subject line described in this Privacy Policy.

The registered business address is provided for legal and business correspondence and is not a product return address unless separately confirmed in writing.