Shipping & Delivery Policy

Last Updated: July 30, 2026

Thank you for shopping with Sketchora.

This Shipping & Delivery Policy explains how orders placed through sketchora.us are processed, shipped, tracked, and delivered.

This policy applies only to purchases made directly through sketchora.us. Orders placed through another website, marketplace, retailer, or third party are subject to the shipping policies of the original place of purchase.

Please review this policy carefully before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding public holidays.

Order processing may include:

Payment authorization
Fraud and security screening
Address verification
Product availability confirmation
Supplier or fulfillment-center preparation
Packaging and carrier handoff

During peak sales periods, holidays, promotional events, unusually high demand, inventory verification, or operational disruptions, processing may take up to 5 business days or longer in exceptional circumstances.

Processing time is separate from estimated transit and delivery time.

Orders placed after normal processing hours, on weekends, or on public holidays will generally begin processing on the next business day.

2. Order Confirmation

After placing an order, you should receive an order confirmation email at the email address provided during checkout.

The order confirmation email confirms that we have received your order request. It does not necessarily confirm final product availability, acceptance of payment, or shipment.

Please review your order confirmation carefully and contact us promptly if any information is incorrect.

Sketchora may contact you when additional verification, address confirmation, product information, or another response is required before processing an order.

Failure to provide requested information may delay shipment or result in cancellation and refund where appropriate.

3. Shipping Fee

Sketchora generally charges a flat shipping fee of:

$6.90 per order

The applicable shipping charge will be displayed at checkout before payment is submitted.

Unless otherwise stated at checkout:

The shipping fee applies to the entire order
No additional shipping fee will be charged solely because an order is divided into multiple shipments
Promotional shipping discounts may be offered from time to time
Expedited or special shipping services are not included unless specifically selected and confirmed

Shipping charges are generally non-refundable after an order has been shipped, except where a refund is required because of a verified Sketchora error, a verified defective product, complete non-shipment, or applicable law.

4. Estimated Delivery Times

Estimated delivery times begin after the order has completed processing and has been transferred to the shipping carrier.

Typical estimated delivery times are:

United States

5–10 business days after shipment

International Destinations

10–20 business days after shipment

These timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery time may vary depending on:

Destination
Product availability
Fulfillment location
Carrier service
Package size or weight
Customs processing
Local postal operations
Weather conditions
Public holidays
Seasonal shipping volume
Transportation disruptions
Address verification
Product-specific shipping restrictions
Events outside our reasonable control

Any delivery date displayed on a product page, checkout page, order confirmation, tracking page, or carrier website should be understood as an estimate unless it is expressly identified as a guaranteed delivery date.

5. Shipping Delays Before Dispatch

We aim to ship orders within the processing period communicated at the time of purchase.

If we determine that an order cannot be shipped within the promised or applicable shipping period, we may:

Provide a revised estimated shipping date
Request your consent to wait for the delayed shipment
Offer cancellation of the affected product or order
Issue a refund for merchandise that will not be shipped
Provide another option permitted by applicable law

When customer consent is required for a shipping delay, we will provide a reasonable method for the customer to accept the delay or cancel the affected order.

We may cancel and refund an unavailable item instead of keeping the order open indefinitely.

6. Shipping Confirmation and Tracking

Once an order has been shipped, we will generally send a shipping confirmation email containing available tracking information.

Tracking information may take approximately 2–5 days to appear or update after the shipment notification is issued.

This delay may occur because:

The shipping label was created before carrier pickup
The carrier has not yet completed the first physical scan
The package is moving between international logistics partners
Tracking data is transferred between different carrier systems
Local tracking begins only after customs clearance or handoff

A shipping confirmation or tracking number does not necessarily mean that the package has already received its first physical carrier scan.

Customers should allow a reasonable period for tracking information to update before reporting the shipment as missing.

7. Shipping Carriers

Sketchora may use a range of postal, courier, freight, fulfillment, and last-mile delivery partners.

These may include:

USPS
UPS
FedEx
DHL
International postal services
Regional delivery companies
Cross-border logistics providers
Local last-mile carriers
Other qualified shipping partners

Carrier selection depends on factors such as:

Delivery destination
Fulfillment location
Product type
Package dimensions
Package weight
Shipping restrictions
Service availability
Estimated delivery performance

Customers generally cannot select a specific carrier unless that option is expressly offered during checkout.

A shipment may be transferred from one carrier to another before final delivery.

8. Multiple Fulfillment Locations

Sketchora may work with more than one supplier, warehouse, manufacturer, or fulfillment location.

The shipping origin shown on a package may therefore be different from:

Sketchora’s registered business address
The customer’s location
The location associated with the website domain
The origin of another product in the same order

The shipping origin does not change the identity of the seller shown on your order confirmation.

9. Split Shipments

Orders containing multiple products may be shipped in separate packages.

This may happen when:

Products are stored at different fulfillment locations
Products become available at different times
Different carriers are required
Products have different shipping restrictions
Separate packaging reduces the risk of product damage

Each shipment may have a separate:

Tracking number
Carrier
Shipping date
Estimated delivery date
Package origin

You will not ordinarily be charged an additional shipping fee solely because we divide an order into multiple shipments.

A partial delivery does not necessarily mean that the remaining items are missing.

Please review all tracking numbers provided for your order before contacting customer support.

10. Art Supplies and Restricted Shipping

Certain art products may contain liquids, pigments, powders, adhesives, aerosols, solvents, resins, chemicals, pressurized materials, batteries, or other substances subject to carrier or destination restrictions.

Depending on the product and destination:

Ground transportation may be required
Air shipping may be unavailable
Delivery may take longer
Signature confirmation may be required
Additional packaging may be necessary
The product may be unavailable in certain regions
International shipping may be prohibited
The order may need to be canceled and refunded

We reserve the right to change the shipping method or cancel a restricted product when shipment would violate carrier requirements, import rules, safety regulations, or other applicable restrictions.

If an affected product cannot be legally or safely shipped, we will notify the customer and provide an appropriate refund or alternative option.

11. Delivery Areas

Sketchora may ship to the United States and selected international destinations.

Shipping availability depends on:

Product eligibility
Carrier coverage
Customs restrictions
Local import regulations
Payment verification
Address serviceability
Applicable trade or transportation restrictions

The ability to enter an address at checkout does not always guarantee that every product can be delivered to that destination.

We may contact you, remove an unavailable product, or cancel and refund an order when delivery is not reasonably possible.

12. P.O. Boxes and Restricted Addresses

Some carriers or products may not support delivery to:

P.O. boxes
APO or FPO addresses
Parcel forwarding services
Hotels
Temporary accommodations
Freight-forwarding warehouses
Remote or restricted locations

When a carrier cannot deliver to the submitted address, we may request an alternative address or cancel and refund the affected order.

Customers using forwarding services or third-party receiving facilities accept the risks associated with the forwarding provider after the shipment has been delivered to the address supplied at checkout.

13. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

Recipient’s full name
Street address
Apartment, suite, or unit number
City
State, province, or region
Postal or ZIP code
Country
Telephone number
Email address

Sketchora is not responsible for delivery delays caused by incomplete, inaccurate, outdated, or improperly formatted information provided by the customer, except to the extent otherwise required by applicable law.

14. Address Changes

If you need to update your shipping address, contact us as soon as possible and preferably within 12 hours after placing the order.

Contact:

jointopswarksuck@gmail.com

Please include:

Your order number
The original shipping address
The requested corrected address
The email address used to place the order

We will make a reasonable effort to update the address, but an address change is not guaranteed.

Once an order has entered processing, fulfillment, or shipment, we may be unable to modify the delivery address.

A change request is not confirmed until you receive written confirmation from Sketchora.

15. Address Changes After Shipment

Once a package has been shipped, address changes may be unavailable.

A carrier may charge an address correction, redirection, or interception fee. When such a service is available and requested by the customer, the customer may be responsible for the applicable charge.

Sketchora cannot guarantee that a carrier will approve or successfully complete a delivery change.

Do not rely solely on an address update made through a payment provider, digital wallet, or customer account after an order has already been submitted. Contact Sketchora directly.

16. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer supplied an incorrect or incomplete address, the package may be:

Delayed
Redirected
Held by the carrier
Returned to the sender
Abandoned
Destroyed
Subject to additional fees

If the package is returned to an authorized facility, we may offer:

Reshipment after payment of additional shipping charges
A refund of the eligible product price after inspection
Another reasonable resolution based on the circumstances

Original shipping charges, carrier correction fees, return-to-sender fees, storage fees, and reshipment costs may be excluded from the refund to the extent permitted by applicable law.

17. Refused or Unclaimed Deliveries

Customers are responsible for monitoring shipment tracking and accepting or collecting their packages.

If a package is refused or not collected, it may be returned, stored, abandoned, or destroyed by the carrier or customs authority.

Refusing delivery does not automatically cancel an order or guarantee a full refund.

When a refused or unclaimed package is returned to an authorized facility, any eligible refund will generally be evaluated after the package has been received and inspected.

Shipping fees, return fees, customs charges, storage costs, and other expenses caused by refusal or failure to collect may be deducted or excluded where permitted by law.

18. Delivery Attempts and Signature Requirements

Some shipments may require:

A signature
Identification
Age confirmation where legally required
Payment of customs charges
Collection from a carrier facility
A scheduled delivery appointment

The customer is responsible for following carrier notices and completing reasonable delivery requirements.

Failure to respond to delivery attempts may cause the package to be returned, held, or considered unclaimed.

19. Delayed Shipments

Carrier delays may occur after a package has been shipped.

Common causes include:

Severe weather
Customs inspection
Transportation disruptions
Local delivery backlogs
Public holidays
Natural disasters
Labor disruptions
Security screening
Incorrect address information
Carrier routing errors
Government restrictions

When a package is delayed:

Review the tracking information
Allow time for the carrier to update the shipment
Contact the carrier when appropriate
Contact Sketchora if the delay becomes unreasonable or tracking stops updating for an extended period

We will provide reasonable assistance, but we cannot control a carrier’s internal operations or guarantee a specific delivery date.

20. Lost Packages

A package may be considered potentially lost when:

It has not been delivered after the estimated delivery period
Tracking has stopped updating for an unusually long period
The carrier confirms that the package cannot be located
A carrier investigation determines that the shipment was lost

Please contact us at jointopswarksuck@gmail.com and provide:

Your order number
Tracking number
Confirmation of the delivery address
Any carrier claim or case number
Relevant communications from the carrier

We may request that you cooperate with a carrier, fulfillment provider, insurer, payment provider, or local authority investigation.

Depending on the available evidence and circumstances, we may provide:

Continued carrier investigation
Replacement shipment
Refund
Store credit when voluntarily accepted
Another appropriate resolution

A replacement or refund is not automatically guaranteed before the applicable investigation has been completed, except where required by law.

21. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

Confirm the address on your order
Check entrances, porches, garages, mailrooms, and other safe locations
Review any carrier delivery photograph
Ask household members
Ask neighbors
Contact building management or reception
Contact the carrier or local delivery office

After completing these steps, contact Sketchora promptly.

Please provide:

Your order number
Tracking number
Confirmation of the shipping address
The date the package was marked as delivered
Any carrier case or claim number
Relevant delivery information

We will review the available tracking, delivery confirmation, carrier records, and order information.

A delivered tracking status will be considered relevant evidence, but it does not automatically resolve every claim. The outcome may depend on the carrier investigation, delivery evidence, address accuracy, insurance availability, and applicable law.

22. Stolen Packages

Sketchora is not automatically responsible for theft occurring after a package has been properly delivered to the address provided by the customer.

However, each report will be reviewed based on the available evidence and applicable law.

Customers may be asked to:

File a carrier claim
Provide a written declaration
Submit a police report for high-value orders
Provide security camera footage
Confirm that the delivery address was secure and accessible

When appropriate, we may assist with a carrier or insurer investigation.

23. Damaged Packages

If a package arrives visibly damaged, photograph the package before opening it whenever possible.

Please retain:

The outer shipping box or envelope
Internal packaging
Shipping label
Damaged product
All included components

Send photographs or video showing:

Outer packaging
Inner packaging
Shipping label
Product damage
Missing or damaged components

Do not discard packaging until the issue has been reviewed, as the carrier or fulfillment provider may require inspection.

Damaged-product resolutions are governed by our Return & Refund Policy.

24. International Shipping

International orders may be subject to:

Customs inspection
Import duties
Import taxes
Brokerage charges
Processing fees
Carrier collection fees
Local administrative charges
Product restrictions
Documentation requirements

Unless expressly stated at checkout, these charges are not included in the product price or Sketchora shipping fee.

The recipient may be responsible for applicable import charges imposed by the destination country, customs authority, carrier, postal service, or broker.

Sketchora does not control the amount of these charges and cannot guarantee that a shipment will be exempt from them.

Customers should review their country’s import requirements before ordering.

25. Customs Delays

International shipments may be delayed while customs or another government authority:

Reviews documentation
Assesses duties or taxes
Inspects the package
Verifies product contents
Determines import eligibility
Requests additional information

Customs processing time is outside Sketchora’s direct control.

The customer may be required to provide identification, payment, tax information, import documentation, or other information to release the shipment.

Failure to complete required customs procedures may result in delay, return, abandonment, or destruction of the package.

26. Customs Refusal, Return, or Abandonment

If an international package is refused, unclaimed, rejected by customs, or returned because the recipient did not complete required import procedures, Sketchora may evaluate a refund only after the product has been returned to an authorized facility.

The following amounts may be excluded or deducted to the extent permitted by law:

Original shipping charges
Return shipping charges
Customs duties
Taxes
Brokerage charges
Carrier fees
Storage fees
Disposal costs

A refund may not be available if the package is abandoned or destroyed and the merchandise is not returned, unless the situation resulted from a verified Sketchora error or applicable law requires otherwise.

27. Product Availability

Inventory availability may change after an order is placed.

If an item becomes unavailable before shipment, we may:

Cancel and refund the unavailable item
Contact you regarding a revised shipping date
Request your consent to wait
Request your approval for an alternative product
Ship available items separately
Cancel and refund the entire order where appropriate

We will not intentionally substitute a materially different product without your consent.

28. Force Majeure and Events Outside Reasonable Control

Shipping and delivery may be affected by circumstances outside our reasonable control, including:

Natural disasters
Severe weather
Fire
Flood
War
Civil disturbance
Government actions
Border closures
Trade restrictions
Public health emergencies
Carrier interruptions
Labor disputes
Power or telecommunications outages
Transportation network failures

When such an event occurs, we will make reasonable efforts to communicate material delays and provide options consistent with applicable law.

This section does not remove any consumer rights that cannot legally be excluded.

29. Customer Communication

Customers are responsible for providing an active and accurate email address and telephone number.

Please monitor:

Order confirmation emails
Shipping confirmation emails
Tracking notifications
Address verification requests
Delay notices
Customs notices
Carrier communications

Sketchora is not responsible for delays caused by spam filters, blocked messages, full inboxes, inactive contact information, or failure to review order-related communications, except to the extent otherwise required by applicable law.

30. Relationship to Other Store Policies

Shipping-related returns, refunds, cancellations, damaged-item claims, and address-related charges may also be governed by our:

Return & Refund Policy
Terms of Service
Privacy Policy
Contact Us page

When two policies address the same issue, the policy most specifically applicable to that issue will govern to the extent permitted by applicable law.

Nothing in this Shipping & Delivery Policy limits rights that cannot legally be waived or restricted.

31. Policy Changes

We may update this Shipping & Delivery Policy to reflect changes in:

Shipping services
Carrier requirements
Fulfillment operations
Product availability
International trade requirements
Applicable laws or regulations

The “Last Updated” date identifies the most recent version.

The policy applicable to an order will generally be the policy displayed when the order was placed, except where a later change is required by law or provides the customer with more favorable terms.

32. Contact Information

For shipping, delivery, tracking, address, customs, or damaged-package inquiries, contact:

Store Name: Sketchora

Legal Business Name: STOREVIA LIMITED

Email: jointopswarksuck@gmail.com

Phone: +1 (936) 260-5549

Website: sketchora.us

Registered Business Address:

Unit 809, 8/F Brill Plaza
84 To Kwa Wan Rd
To Kwa Wan
Hong Kong

The registered business address is not a product return facility unless our customer support team provides written authorization and confirms that address for a specific return.