Contact information

Contact Sketchora

Thank you for visiting Sketchora.

For questions about an order, product information, shipping, returns, refunds, cancellations, or store policies, please contact our customer support team using the information below.

To help us respond efficiently, please include your order number, the email address used when placing the order, and a brief description of your request.

Customer Support Email

Email: jointopswarksuck@gmail.com

Email is our recommended contact method for order-related inquiries because it allows us to review your order details and maintain an accurate written record of the communication.

We aim to respond to most inquiries within 1–2 business days, Monday through Friday, excluding public holidays and periods of unusually high inquiry volume.

Please check your spam or junk folder if you have not received a response within this period.

Customer Support Phone

Phone: +1 (936) 260-5549

Phone availability may vary. For order changes, cancellations, returns, refunds, damaged items, missing items, or delivery concerns, we recommend contacting us by email so that your request and supporting information can be properly documented.

Leaving a voicemail or making a phone call does not guarantee that an order can be changed or canceled. Orders may enter processing shortly after they are placed.

Official Website

Website: sketchora.us

For your security, please make sure that you are communicating through the contact information displayed on our official website.

Sketchora will not request your complete payment card number, account password, or other sensitive login credentials by email or telephone.

Business Information

Store Name: Sketchora

Legal Business Name: STOREVIA LIMITED

Business Type: Online Retail Store

Main Category: Art Supplies, Drawing Materials, Painting Tools, Craft Supplies, and Related Accessories

Website: sketchora.us

Customer Support Email: jointopswarksuck@gmail.com

Customer Support Phone: +1 (936) 260-5549

Registered Business Address:

Unit 809, 8/F Brill Plaza
84 To Kwa Wan Rd
To Kwa Wan
Hong Kong

Important Address Notice

Please do not send products, returns, exchanges, or other packages to the registered business address unless our customer support team has provided written return authorization and confirmed the correct return address.

Return locations may vary depending on the product, order, supplier, fulfillment location, and reason for return. Items sent without authorization or to an incorrect address may be delayed, refused, lost, or ineligible for processing.

Please review our Return and Refund Policy before returning any item.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make a reasonable effort to assist you, but we cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.

Submitting a cancellation request does not mean that the cancellation has been approved. A cancellation is confirmed only when you receive written confirmation from our customer support team.

Returns, Refunds, and Damaged Items

Return eligibility, return deadlines, refund conditions, shipping costs, exclusions, and required procedures are governed by our Return and Refund Policy.

Before returning an item, please contact us and wait for written return instructions.

For damaged, defective, incorrect, or incomplete orders, please provide your order number, a description of the issue, and clear photographs or videos showing the product, packaging, shipping label, and damage or defect where applicable.

Providing supporting information does not automatically guarantee a refund or replacement. Each request will be reviewed according to the applicable store policy and the circumstances of the order.

Shipping and Delivery Questions

Delivery estimates are estimates and are not guaranteed arrival dates unless expressly stated otherwise.

Shipping times may be affected by carrier delays, customs processing, weather conditions, incorrect or incomplete addresses, local delivery restrictions, holidays, or circumstances outside our reasonable control.

For shipping-related questions, please include your order number and tracking number when available.

Communication Notice

Please ensure that the email address and telephone number provided with your order are accurate and accessible.

Sketchora is not responsible for delays caused by incorrect contact details, full email inboxes, spam filters, blocked messages, or a customer’s failure to review communications relating to an order.

We may contact you when additional information, address confirmation, product selection, or another response is required to process your order. Failure to respond may delay fulfillment or result in cancellation and refund where appropriate.

Policy Agreement

By using our website or placing an order, you acknowledge that purchases and communications with Sketchora are subject to our applicable Terms of Service, Shipping Policy, Return and Refund Policy, and Privacy Policy.

In the event of an inconsistency, the policy specifically applicable to the relevant issue will govern to the extent permitted by applicable law.